Our service fees are retainer-based for a period of time or for the completion of a project. In short this means that when you pay us to perform, we do the work.
Results will vary month to month as with any type of marketing (online or offline) and website designs will go through phases, we can not 100% guarantee an increase in sales, we can only guarantee site traffic.
Note: There are no magic pills that will produce immediate results overnight, and like everything in life, their are good days – and bad days.
We do not offer refunds on our month-to-month services or setup fees. It’s like telling one of your employees you’re not going to pay them on payday after they’ve worked for the month. We do however offer refunds for quarterly and yearly plans, the rules for these are as follows:
Quarterly: If you are dissatisfied with our work after one month (up to the six week mark), we will refund you 1/3 of total price you paid.
Yearly: If you are dissatisfied with our work after three months (up to the fourth month mark), we will refund you 2/3 of total price you paid.
If you are dissatisfied with any part of our work and you let us know, we will do our very best to resolve the issue to your satisfaction. That is our promise to you.
If we are unsuccessful in resolving an issue to your satisfaction, our monthly services (unless noted differently on your individual contract) can be cancelled by submitting a written, 30-day cancellation notice to our company.
If a particular service that we provide can not be completed due to our capabilities, then we can offer a refund or provide an additional service based on your needs and mutual agreement.
Should you have any questions regarding our policy, please use the form below.
The Consumer Rights Act 2015
The Consumer Rights Act defines digital content as ‘data which are produced and supplied in digital form.’
Just like goods, digital content must be:
- of satisfactory quality
- fit for a particular purpose
- as described by the seller.
If digital content does not conform to these criteria, you have the right to a repair or replacement of the digital content you've bought.
But if a repair or replacement isn't possible, or doesn’t fix the situation, you can ask for a price reduction. This can be up to 100% of the cost of the digital content.
The retailer will have to compensate you if any device or other digital content you own is damaged as a result of the faulty digital content you've downloaded.
This applies where that damage would not have occurred had ‘reasonable care and skill’ been exercised in the provision of the digital content – even if that content was provided free of charge.
Supply of a Service
The term 'service' covers a wide variety of services including large and small-scale work you might have carried out in your home or elsewhere.
From a small repair job on a vehicle with no written details to the installation of solar panels, from a haircut to major building work, all these require you to enter into a contract.
Services can be provided alone or they may be provided with goods, for example, the pay per click management.
The service contract is governed by the Consumer Rights Act, which means you can use this as protection should anything go wrong.
The rules mean that all contracts for services must do the following:
- The trader must perform the service with reasonable care and skill.
- Information that is spoken or written is binding where the consumer relies on it.
- Where the price is not agreed beforehand, the service must be provided for a reasonable price.
- Unless a particular timescale for performing the service is set out or agreed, the service must be carried out in a reasonable time.
If the service you’re provided doesn’t satisfy these criteria, you’re entitled to the following remedies under the Consumer Rights Act:
- The trader should either redo the element of the service that's inadequate, or perform the whole service again at no extra cost to you, within a reasonable time and without causing you significant inconvenience.
- Or, in circumstances where the repeat performance is impossible, or can’t be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction. Depending on how severe the failings are, this could be up to 100% of the cost, and the trader should refund you within 14 days of agreeing that you're entitled to a refund.